Effective Date: 31st January 2025

Roy’s Happy Dog cares deeply about your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you visit our website, make a purchase, or interact with us in any way. By using our services, you agree to the terms outlined below.

Information We Collect

When you visit our website or make a purchase, we may collect certain information to provide you with a better shopping experience. This includes:

• Personal Information: Such as your name, email address, phone number, and shipping address when you place an order or create an account.
  
  
• Payment Information: When making a purchase, you provide payment details like credit card information, which is securely processed through trusted third-party payment processors.
  
  
• Browsing Information: We collect data such as your IP address, device type, browser details, and browsing behavior to improve our website and tailor your experience.
  
  
• Communication Information: If you contact us through email, chat, or social media, we may store those interactions to improve customer service.

How We Use Your Information

We use your information in various ways to process orders, handle payments, and ship products to your preferred address. We do provide customer support and respond to your inquiries. To send updates, including order confirmations, shipping notifications, and exclusive offers. This also helps us prevent fraud and protect our customers from security threats.

Sharing Your Information

We value your trust and do not sell or trade your personal information. However, we may share information in the following situations:

• With Trusted Third Parties: We work with payment processors, shipping companies, and marketing partners who help us fulfill your orders and improve our services.
  
  
• When Required by Law: If necessary, we may disclose information to comply with legal obligations or respond to law enforcement requests.

With Your Consent: If you agree to participate in special promotions or surveys, we may share relevant data with those involved in managing those programs.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep track of your shopping cart, and provide personalized recommendations. You can manage your cookie preferences through your browser settings.

Keeping Your Information Secure

We take security seriously and use encryption, secure servers, and other safety measures to protect your data. While we strive to keep your information safe, no online system is 100% secure, so we encourage you to use strong passwords and be cautious when sharing personal details online.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children, and if we become aware of such a case, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect improvements or legal requirements. If we make significant changes, we will notify you through email or website announcements.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at our email address or call us directly.

Email Address:

Phone Number:

We appreciate your trust and are committed to keeping your information safe while providing you with the best pet products and services. 

Thank you for being a part of the Roy’s Happy Dog family!